We offer regular shipping and delivery on all Australian orders. All our parcels are shipped with tracking. In most areas of Australia shipping will take 4-5 business days which includes processing time from our home studio in Geelong. In some remote areas delivery can take up to 7 business days. We want to make sure your order gets to you safe and sound, so we may require a signature for your delivery. If you are not home to receive your package, the courier may leave a card and take it to your local post office where it can be collected at your earliest convenience.
Most of our shipping and delivery within Australia cost $11.65. Larger parcels may cost a little more, our online shop calculates shipping using information directly from Australia Post, such as weight, size and destination.
Once you have placed your order online, please allow 1-2 business days for us to process your order and send it. You will receive a text message with your tracking number. Then you can begin to track your order. We will let you know if there’s a hold-up of more than three business days to ship your order.
If you have incorrectly entered your address details, the best thing to do is wait for your shipping notification to arrive by text. This contains your tracking number, which you can use to contact the shipping company directly. All Australian orders are shipped using Australia Post and you can contact them on: 137678. All parcels have our return address attached.
Yes. We deliver to all PO Boxes.
Yes, we can! Put their name and address in the shipping area on the checkout page. We can also include a gift card, and write your message in the notes area! To make your gift even more special, why not include a gift bag, these double as a wash bag. Find our goomo gift/wash bags here. Our gift/wash bags make caring for your goomo goodies so easy, most goomo items are machine washable when using our gift/wash bags!
Not at the current moment, if you urgently need your order, please give us a call on 0422 907 731 we will do our best to work something out.
Yes, for sure! International shipping costs will be calculated automatically at checkout.
Absolutely! Sustainability is at the core of everything we do. We recycle packaging from orders we receive. All our ticketing and packaging is made from recycled card. Your order will arrive in recycled packaging.
