FAQ
What are your socks made from?
All Australian made Goomo socks are made from superfine Australian merino:
Terry hand-dyed socks: 87% superfine Australian merino, 13% Nylon
Superfine hand-dyed socks: 70% superfine Australian merino, 30% nylon/elastane
Patterned socks: 70% superfine Australian merino, 30% nylon/elastane
These combinations are the perfect blend of warmth and durability. Socks need the nylon/elastane, this is what gives them the strength for long wearabilty; it makes them stay up and adds a soft stretch for comfort.
What is the soft comfort top on goomo socks?
All our sock designs feature a comfort top! This means that they are not restrictive on your legs and aid good circulation, and they have the perfect amount of bounce to ensure they stay up.
What if my product has a fault?
Please contact us immediately. It is rare that a product would have a major fault, but if so, we will do everything we can to resolve this situation. We will happily meet our obligations under the Consumer Guarantees Act. Your item will need to be returned to examine it. Please email us at thechief@goomo.shop before returning any item. If you purchased a product with a minor fault, we could choose to give you a free repair instead of a replacement or refund.
If I change my mind on the size or design, can I exchange my purchase?
We’re confident you’ll love your Goomo product as much as we do. However, if you receive your order and it is not as you expected, you can return it to us within 14 days for a full refund, providing it’s still in original condition, unworn with original undamaged packaging attached. Please email us at thechief@goomo.shop before returning your item to let us know what you would like to exchange for and why. Please note shipping incurred with the original delivery is non-refundable, and the cost of shipping both ways to exchange a product is at your expense. Due to hygiene reasons, we are unable to exchange socks and garments that sit against the skin that have been worn.
We do not accept returns on sale, end of line or outlet items.
We’re not liable for the loss of an item in transit and we recommend that you return any item using a tracked courier service.
How can I stop merino items from pilling?
Unfortunately, there isn’t a way to avoid pilling completely with any merino products. Pills are caused by the friction of rubbing against another fabric or surface. Pilling depends on several factors, including the action of the wearer; there is a greater chance of pilling if the wearer is more active, the item is not worn as intended, or the fabric is rubbed against another surface. Pilling tends to concentrate in certain areas of an item that receives more friction. Here’s what Woolmark Company have to say, the global authority on wool.
Pilling is a natural process and is not an indicator of poor quality, nor a reason to discard or return an item. Pilling will happen less and less over time, as the loose fibres make their way to the surface. So, remove pills as soon as you notice them:
- If only a few pills have formed, they can easily be removed by hand. This should be done routinely after drying, or prior to ironing.
- A fabric comb can be used, this should be done very gently and carefully.
- Small battery-operated pill and lint removers known as fabric shavers are very effective, giving your garment an as-new appearance again.
Caring for any merino item to prevent pilling:
- Firstly, prior to washing your garments, make sure to turn them inside out and place inside a garment wash bag, wash as per instructions;
- secondly, don’t use fabric softeners or conditioners on your wool garments; and
- thirdly, minimise the friction and abrasion that your garment endures.
Do you have a physical shop or storefront?
Currently, we exclusively operate as an online retailer and participate in markets. We know that some customers prefer trying on products before making a purchase. To cater to this, we recommend checking our Instagram, Facebook, or Market Dates page on our website to find out where we will be next. This way, you can conveniently try on our garments and ensure you get the perfect fit!
Are you open to wholesale opportunities?
At the moment, we exclusively sell our products through our own online store and at markets, we do not have them available in any other stores. However, we may be considering the possibility of expanding into wholesale in the future. Please stay tuned for updates on this matter.
Where did the name “Goomo” come from?
The story behind the name “Goomo” is a well-guarded secret, known only to the Goomo team. Very intriguing!